Privacy Policy
Effective Date: June 2025
This Privacy Policy applies to all customers, suppliers, business partners, employees, and visitors to the Symbiochem Europe website and services. It describes how Symbiochem Europe ("we", "us", or "our") collects, uses, stores, and protects your Personal Data in accordance with the EU General Data Protection Regulation ("GDPR") and the UK General Data Protection Regulation ("UK GDPR"), as applicable.
By engaging with our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Symbiochem Europe is a chemical and pharmaceutical supplier operating across multiple EU and UK jurisdictions. As a data controller, we are responsible for the Personal Data we collect and process. Our privacy contact details are set out in Section 8 of this policy.
2. Information We Collect
We may collect and process the following categories of Personal Data:
• Name, job title, and employer/organisation
• Business and personal contact details (email address, phone number, postal address)
• Order and transaction information
• Regulatory and compliance documentation where required by law
• Technical data collected via cookies and analytics tools when you visit our website
We collect Personal Data only where there is a lawful basis for doing so, including where it is necessary for the performance of a contract, compliance with a legal obligation, or our legitimate business interests.
3. How We Use Your Information
Your Personal Data is used for the following purposes:
• Processing orders, enquiries, and managing customer and supplier relationships
• Complying with applicable legal, regulatory, and export control requirements
• Communicating with you about products, services, and business matters
• Maintaining the security and functionality of our website
• Conducting internal analysis and improving our services
4. Sharing of Information
We do not sell or rent your Personal Data to third parties. We may share your data with trusted third-party service providers (such as logistics partners, IT service providers, or regulatory bodies) where this is necessary to deliver our services or to comply with applicable law. All third parties are required to handle your data securely and in accordance with GDPR / UK GDPR obligations.
Where Personal Data is transferred outside the European Economic Area (EEA) or the UK, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision.
5. Cookies
Our website uses cookies to improve your browsing experience and to collect anonymised usage data. You may manage or disable cookies through your browser settings; however, doing so may affect certain website functionality. Where required by law, we will seek your consent before placing non-essential cookies.
6. Data Retention
We retain Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law or regulation. Once data is no longer required, it is securely deleted or anonymised.
7. Your Rights
Under the GDPR and UK GDPR, you have the following rights in relation to your Personal Data:
• Right of access – to obtain a copy of the data we hold about you
• Right to rectification – to request correction of inaccurate or incomplete data
• Right to erasure – to request deletion of your data in certain circumstances
• Right to restrict processing – to limit how we use your data
• Right to data portability – to receive your data in a structured, machine-readable format
• Right to object – to object to processing based on legitimate interests
• Right to lodge a complaint – with your national data protection authority
To exercise any of these rights, please contact us at: [INSERT PRIVACY EMAIL].
8. Security
We implement appropriate technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. In the event of a personal data breach, we will notify the relevant supervisory authority and affected individuals as required by law.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any revisions will be published on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
For any privacy-related queries, requests, or complaints, please contact:
Symbiochem Europe
Email: [INSERT PRIVACY EMAIL]
You also have the right to lodge a complaint with your local data protection authority. In the EU, a list of national authorities is available at: edpb.europa.eu. In the UK, contact the Information Commissioner’s Office (ICO) at: ico.org.uk.